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Using 999hd — whether you are funding your account via bKash, browsing the lobby, or reviewing your transaction history — means you accept these terms. Read through them so you know exactly where you stand before you start.
These terms set out the relationship between you and 999hd from the moment you open an account. They cover how your account is created and maintained, how deposits and withdrawals are processed through local payment rails, and what conduct is expected when you use the platform. Access to 999hd and its services depends on your local law and the eligible regions we support — if your jurisdiction restricts this type of platform, these terms do not override that restriction and you remain responsible for checking your own legal position. We may update these terms when our services change, when regulatory requirements shift, or when we add new payment options. When that happens, we will note the revision date at the top of this page. Continuing to use your account after a revision means you accept the updated terms. If you disagree with a change, the right step is to close your account and withdraw any remaining balance before the revision takes effect. Payment activity through bKash, Nagad, and Upay is subject to both these terms and the individual policies of those wallet providers. A transaction record visible in your 999hd account history is the authoritative log of what passed through our system — keep that in mind if a query arises with your wallet provider.
Deposits made via bKash are logged in your account transaction history the moment our system confirms receipt. The record there is your reference point for any follow-up query.
Nagad transfers follow the same confirmation flow. Your account balance updates once the transfer clears on our end — check the history tab for the timestamped entry.
Upay is a supported payment rail under these terms. Any dispute about a payment amount should reference the transaction ID shown in your account history alongside the Upay reference.
Revision dates are shown at the top of this page. Continued account use after a revision date constitutes acceptance of the updated terms without further notice required from us.
Not everything connected to your 999hd experience is governed by this single document. Understanding the boundary helps you know where to look when a question comes up — whether that is your account dashboard, a third-party wallet app, or a game provider's own rules.
Creating, verifying, and closing your 999hd account falls fully within these terms. This includes login credentials, identity checks we require, and the conditions under which we may suspend or restrict access.
Deposits and withdrawals processed through bKash, Nagad, or Upay are covered here for the 999hd side of the transaction. The wallet provider's own terms govern what happens on their end.
Game content supplied by studios available in the lobby — including titles from Pragmatic Play, CQ9, and Spadegaming — is governed by those providers' licensing terms. We make the lobby available; the game rules sit with the provider.
Any external link, payment app, or service you reach from 999hd operates under its own terms. We are not responsible for third-party policies, and these terms do not extend to those services.
These terms are not one-sided. You have concrete steps available to you at any point — to review what we hold, to correct something that is wrong, and to raise a question through a published route. Your account dashboard is the starting point for most of these actions: transaction history, account details, and the support link are all accessible once you are signed in. If you believe a record in your history is incorrect — a deposit amount, a withdrawal status, or an account detail — you can flag it directly through the support channel and we will investigate against our system log. Requests to update personal details on your account, such as a contact number or email address, go through the account settings page; follow the verification steps shown there to confirm the change. For anything that falls outside self-service, the support route described in the contact section of this page is the right path. We aim to acknowledge account-related queries promptly, though we do not publish a fixed response window.
Sign in and open the history tab to see a timestamped log of every deposit and withdrawal, including the payment method used and the amount confirmed on our system.
Account details like your registered mobile number can be updated through account settings. Follow the on-screen verification steps to confirm any change before it takes effect.
If a transaction record looks wrong or an account action did not complete as expected, contact support with the transaction ID from your history. That reference speeds up the investigation.
You may close your account at any time by contacting support. Withdraw any remaining balance first — closure requests are processed after the account balance reaches zero.
If you have a question about these terms, your account status, or a transaction record, use one of the published contact routes below. We do not publish response time commitments, but each route goes directly to the team that handles account and policy queries.
Open the chat widget from any page on 999hd while signed in. Describe your query and include the relevant transaction ID or account detail so the team can pull the right record.
Send your query to the support address listed on the Contact page of 999hd. Include your registered mobile number and a brief description of the issue for faster handling.
The Help Centre on 999hd covers common account and payment questions with step-by-step answers. Check there first — many terms-related questions are answered without needing to contact the team.
Your account data — including transaction history, registered contact details, and payment method records — is held on our system for as long as your account is active and for a period after closure as required by applicable rules. We do not sell your personal data to third parties. Payment data passed through bKash, Nagad, or Upay is handled in line with those providers' own data practices on their side of the transaction.
Your account is protected by the login credentials you set. We recommend using a unique password and not sharing your login with anyone. If you suspect unauthorised access, contact support immediately and change your password from account settings.
We use cookies to keep your session active and to understand how the lobby is used. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the site functions for your account.
Transaction records are retained for the period required under applicable rules. After account closure, we hold the minimum data necessary for compliance purposes and then delete the rest in line with our internal schedule.
To request a correction to personal data we hold, or to ask what data is on file, contact support through the routes on this page. Include your registered account details so we can locate the right record.
These are the questions we see most often about how these terms work in practice.
Access to 999hd depends on your local law and whether your region is eligible. These terms govern your use of the platform if you are in a supported region. It is your responsibility to confirm that accessing this type of platform is permitted under the laws where you are located.
We post the revision date at the top of this page whenever terms change. If you continue using your account after that date, you are accepting the updated terms. If you do not agree, withdraw your balance and contact support to close the account before the revision takes effect.
Yes. Open your transaction history, find the entry in question, and note the transaction ID. Then contact support via live chat or email with that ID and a description of the issue. We will check it against our system log and respond through the same channel.
Go to account settings while signed in and follow the steps shown to update your contact number. A verification step is required to confirm the change. If you run into a problem completing it, contact support with your current registered details.
The 999hd side of any bKash or Nagad transaction — the amount received, the record in your history, and any query about it — falls under these terms. The wallet provider's own terms govern what happens within their app. Both records together give you the full picture.
We retain the minimum data required under applicable rules after closure, then delete it according to our internal schedule. If you want to know specifically what is held or request a correction before closure, contact support through the routes listed on this page.